question

chris-duquette4018 avatar image
chris-duquette4018 asked chris-duquette4018 answered

Best way to have a call rotation

what is the best way to have a call distribution with only 2 users? I have a customer who wants to rotate calls being answered, but doesn't want to have more users :). I've explained it a few times but I just wanted some ammo for my office visit tomorrow.
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
jeff-stucki5525 avatar image
jeff-stucki5525 answered
Setup a new Call Queue under the Group(s) section of Phone System. Under Call queue Members select the 2 users. Under Call Handling select Rotating. Does that answer what you're asking?


1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-duquette4018 avatar image
chris-duquette4018 answered
yeah i was probably going to set up a queue, just seems odd to have it be only 2 people. but it would be the only way to establish a rotation. 
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.