question

bobby-umfress4299 asked Jun 26, '17 bobby-umfress4299 answered Jun 27, '17

scheduled meetings won't start

When starting a scheduled meeting and trying to join the audio conference line we get an error that the meeting has not started or is not ready. Is anybody else seeing this? It seems to only be on scheduled meetings as we can use the start meeting now option and the audio conference works on that.

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bobby-umfress4299 answered Jun 27, '17

So after spending nearly 3 hours talking to various ringcentral support people on this issue it is still not fixed. About an half of that time was spent either on hold or explaining the issue again and again. When explaining that the error was a recorded message we hear when dialing the audio conference number and inputting the meeting ID, support still kept asking for a screenshot of the error. This is horrible support. We have over 100 lines with RingCentral and will be moving away once our contract is up.

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saadetswift16514 answered Jun 27, '17

Hello Bobby,

That error sounds like the Enable to Join before Host option was not selected when the meeting was created.

Can you please post a screen shot of your current settings for the scheduled meeting you are having issues with? Thank you!

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bobby-umfress4299 answered Jun 27, '17

That is not the issue. Even I as the host get the error recording when I have started the meeting.

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saadetswift16514 answered Jun 27, '17

Hello Bobby, that may not be the issue but it would still help for troubleshooting purposes to see the settings for the scheduled meeting. Could you please post a screen shot?

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bobby-umfress4299 answered Jun 27, '17

I have tried that option as support requested that and it did not work. I was also told that tier 3 support would call me today and still haven't received a call.

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