question

lance-k4702 asked Jul 8, '17 lance-k4702 answered Jul 12, '17

Cannot log into Ringcental Android app

Update the Ringcentral Android app on my Samsung S7 cell phone. Now I cannot log into the app. I type in my Ringcentral phone number and password, a "Please wait..." pops up, but it never logs me in. What do I need to do to log-in?

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luke2909 answered Jul 8, '17

Hi Lance. Can you confirm if you've tried restarting the phone? If you've done that already could you try to uninstall and reinstall the app?

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lance-k4702 answered Jul 8, '17

I have already tried both these options and still cannot login.

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luke2909 answered Jul 8, '17

Thanks Lance. Does the issue happen if you are on Wi-Fi or cellular data? Is there another Android/iOS device (even a tablet or something without a microphone) that you could use to try logging in and see if it is associated with the software on your Samsung or if it could be related to your account?

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lance-k4702 answered Jul 11, '17

It does not matter if it is Wi-Fi or cellular. I do not have another phone or tablet to try it on. My Ringcentral app was working fine, then my phone did a Ringcentral app update through the Google Play Store and now when I try to login it just read please wait. Attache is a screen shot.

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mike answered Jul 12, '17

Lance, Did you get this to work yet? If you haven't done so, uninstall and re-download the app again. Please let us know what happens or if the issue persists.

Mike

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lance-k4702 answered Jul 12, '17

Thank you, I uninstalled RingCentral app, than reinstalled it, & works.

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