question

needham avatar image
needham asked saadetswift16514 commented

change account business address

I need my physical address changed and name changed on my account. We moved in February, I notified RC but my statements continue to read wrong
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saadetswift16514 avatar image
saadetswift16514 answered saadetswift16514 commented
Hello,

I've made this thread private so that you can post account specific information. What is the new address? What incorrect address is displaying right now?
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needham avatar image needham commented ·
I just need my address changed from Suite "B" to Suite "C".
My name needs to be changed from Nancy Needham to Nancy Solomon
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saadetswift16514 avatar image saadetswift16514 commented ·
Hmmm...I'm seeing the correct address and last name listed on your account. Give me a little bit and I'll see if something didn't get updated somewhere else yet :)
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needham avatar image needham commented ·
It's still showing my old information on my statements. I just received one, I can forward it to you so you can see it.
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needham avatar image needham commented ·

Logo

Service Statement

Account Information

Account Number:

(847) 726-0003

Statement Date:

07/10/2017

Service Plan:

RingCentral Office 2 line

Reference #:

3391804012

 

Bill To:

Nancy Needham

Melon Ink Screen Print

100 Oakwood Road

Suite B

Lake Zurich, IL 60047, United States

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Statement Summary

Total Current Charges

$82.37

Your credit card ending in [0624] was charged $82.37.
This charge will appear as "RingCentral, Inc" on your credit card statement.
Click here if you need to update your credit card.

Statement Details

Period

Service

Amount

07/10/2017 - 08/09/2017

Subscription Fee - Monthly (RingCentral Office 2 line)

$69.98


    $14 off / month discount

($14.00)

07/10/2017 - 08/09/2017

DigitalLine Unlimited - (847) 540-8003

$0.00

07/10/2017 - 08/09/2017

DigitalLine Unlimited - (847) 550-3781

$0.00


Charges:

$55.98

 

Current Service Fees

$55.98

 Current Taxes, Charges and Fees*

$26.39

 Total Current Charges


 
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saadetswift16514 avatar image saadetswift16514 commented ·
Thank you for posting that. I'm gonna do some digging and see what I can find out :) We definitely want to get that fixed for you.
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needham avatar image
needham answered
I just need my address changed from Suite "B" to Suite "C".
My name needs to be changed from Nancy Needham to Nancy Solomon
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