question

Hello Rodriguez,

Regarding the 10 MB size and whether or not it will be received, I would imagine not but is that number regarding sending files or receiving them? If there is no limit on the size of files received you should be fine but I know some emails don't allow you to send over a certain size.

Our webportal doesn't give a size estimate of the files being faxed, however, you could always check the file information before sending it to see what the size is.

Thanks Saadet. Yes, we have a limit on file sizes received. So if a fax comes in that is larger than our limit, I'm guessing Ring Central's notification email will bounce back, meaning the only way we will know that a fax was received would be to just log on and see if there is one there? 

With respect to the webportal, it would be ideal if Ring Central would find a way to show the size limit of an attachment, so that when we forward a fax via email through your portal, we can determine if the size limit will be a factor. Based on your suggestion above, without Ring Central showing that information to its customer from the webportal, I would have to download the fax on my computer before sending it via email through your portal in order to see the file size. That's time-consuming, and I don't want to download every fax before I can send it.

You can always opt to not have the attachment included in the email and you will still receive an email letting you know you have a fax waiting.

I can understand the frustration regarding not knowing the size limit. Feel free to post a feature request on it so that others can vote and our Product Team can see it :)