question

tiana-storey5310 avatar image
tiana-storey5310 asked don-mudalige6415 answered

How Do i setup Presence to answer call of users I'm monitoring on my Desktop App?

I have set up a call  monitoring group and enabled the setting to ring my phone when a caller I am monitoring phone rings.  But when I test it, my phone does ring when they are called.

Did I miss a step?
topic-default
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

robbenn-frenette138 avatar image
robbenn-frenette138 answered
Can you provide the steps you took? 
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

don-mudalige6415 avatar image
don-mudalige6415 answered
I am guessing you meant to say your  phone doesn't ring?  . Either way it would be easier to know the exact steps you have taken so far. But just to be safe. Here is a link to a pdf document that can help you with step b step instructions.  https://netstorage.ringcentral.com/datasheets/call_monitoring_datasheet.pdf

Important to note :
There are 2 main steps involved with setting up call monitoring groups.
  1. Select the users you want to monitor
  2. Select the "MONITEES = people who have permission to monitor" 
Both of these user groups need to be enabled. in order for you to monitor the account. 

If you need more specific help. drop a message on here with what steps you have taken thus far and we will see how we can help
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.