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Troubleshoot: User has not Received their Welcome Email

Scenario: I created a new User and they havent received their Welcome Email. Whats going on?

If you find yourself in this predicament there are a few things that you can check before  Contacting Support.
      
1) Verify the Email  address look for misspellings/typos in the email address


2) If the email is correct you can Resend the Welcome Email


3) Once you've resent the Welcome Email, check Spam/Other Folders in the Email Account




Want to learn more? Check out and follow our Troubleshooting Guide Index



welcome emailwelcome
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matt-capitao15686 answered saadetswift16514 commented
I have tried all of this but my users are not getting their emails

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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Matt, I would check with your IT to make sure that your email server isn't blocking any RingCentral domains. Otherwise, you can check with Support to see if it's something on our end :)
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