When it comes to troubleshooting things that occur onthe Online Portal, its very helpful for Support to gather the HAR (HTTPArchive Viewer) logs. Lets say you receive an error message when trying tomake a change via the Online Portal. Support will need to gather the HAR &VAR logs from your web browser in order to dig deeper and see what is going onbehind the scenes basically, how your browser is interacting with the currentsite it is on.
You can find these instructions here:
https://success.ringcentral.com/articles/RC_Knowledge_Article/1043
https://success.ringcentral.com/articles/RC_Knowledge_Article/10181