question

Mindy Nevarez avatar image
Mindy Nevarez asked teresa-fontanilla11990 answered

Callers can't hear ringing while it is connecting to me. They just hear dead air so don't know if they are being connected or not.

Help! Callers are hearing dead air when they call before I pick up, no ringing sound at all!
topic-default
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

danno147 avatar image
danno147 answered macon-abbott11000 commented
Check your settings under Screening, Greeting & Hold Music


2 comments
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-duquette4018 avatar image chris-duquette4018 commented ·
bingo
1 Like 1 ·
macon-abbott11000 avatar image macon-abbott11000 commented ·
and remember to use the drop down to change to ring tone, if you want the phone to sound like a phone, not music
1 Like 1 ·
ejpevents7006 avatar image
ejpevents7006 answered
Wow, I don't know why RingCentral wouldn't just have Ring Tones as the default to begin with. God knows how many lost phone calls I have had because of this.
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

teresa-fontanilla11990 avatar image
teresa-fontanilla11990 answered
Yes, you would think the default would be set to ring tone.     
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.