question

life8688 avatar image
life8688 asked mike commented

over charging for digital line

Last November my charge for a digital line went from $4.99 a month as advertised on the Ring Central website to 9.99 a month.  I continue to be overcharged for six lines a month.  I was told that prices were going up soon and they would be changed on the website as well.  I am still being over charged.  Ring Central still advertises digital lines for $4.99 but charges customers $9.99.  Anyone else having this problem?  After numerous calls to customer service with no resolution, I have reported this to the state Attorney General and they are investigating.  It is pretty bad business to take advantage of long time customers hoping they wont notice the increase in billing.
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saadetswift16514 answered
Hey LIFE,

Sorry for the trouble! Please contact our Customer Loyalty Team at 888-898-4591, Option 5 - they will be able to go over your account details and concerns with you.
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life8688 answered mike commented
I have contacted them but each person tells a different story.  they admit they raised the price without giving notice.  Then some of them try to claim there are 3 types of lines.  a 2.99 line a 4.99 line and a 9.99 line.  That is completely false.
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mike avatar image mike commented ·
We've received notification from your account manager that they contacted you and the issue was resolved. We'll archive this topic, but if you need any further assistance feel free to post again. 

Mike 
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