Multiple Webinars to Chose to Register for

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tiana-storey5310 asked Feb 1, '18 saadetswift16514 commented Feb 6, '18

Multiple Webinars to Chose to Register for

In testing out webinars and preview the invitations, I notice the invite asks the invitee to "please register for the date and time that works best for you". This implies there is a way to schedule multiple webinars of the same topic on different dates.

I do not see an area within the webinar creation and scheduling to do this.

How do I create multiple webinars for an invitees to chose from?

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Answer 1 · 2018-02-05T15:38:57Z

saadetswift16514 answered Feb 5, '18

Hey Tiana, I will follow up on this for you :)

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Answer 2 · 2018-02-06T15:37:07Z

saadetswift16514 answered Feb 6, '18 saadetswift16514 commented Nov 18, '19

Hey Tiana,

You can schedule recurring webinars

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ndantonio8730 commented · Feb 06, 2018 at 04:12 PM

Hey there - this is in regards to historical. For example, if I want to see a graph of call volume by hr or by day over the last day or over the last week. Being able to see how many total came in, how many were answered, how many were missed, etc.

Basically what we would use this data for is if a call queue group is trying to build out their schedule, if we see for example Tuesdays at 9AM there is abnormally high call volume, so much so that calls are getting missed, we may want to staff up extra people for next Tuesday around 9AM, etc.

Right now in the system, those metrics and graphs exist on the summary page but it is all of RingCentral for our organization, not just the queue group. If we had an ability to filter the summary page to just the queue group, it would give us exactly what we need here!

-Nick

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saadetswift16514 commented · Feb 06, 2018 at 05:24 PM

Hey Nick!

So you can see the Queue Activity in Historical Reports - I'm not sure if this is what you're looking for so just let me know!

Unfortunately, there isn't a way to see if the call was answered by the Mobile App on an extension. I can completely see how this would be helpful!

I do know that we are working on our Historical Reports and there's a beta group being conducted right now. You can email Jeff at NGReportsbeta@ringcentral.com to learn more :)

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ndantonio8730 commented · Feb 06, 2018 at 06:27 PM

Thanks! However, the Queue Activity tab doesn't show any representation of when calls are coming in (like the graph on the main summary page). I'm surprised nobody else has requested this as knowing when the call volume is highest in the day or in the week is one of the most basic things you would want to know when staffing a call queue.

Thanks for giving me Jeff's email, I'll shoot a note off and find out more about the beta group! If there's any feedback or testing I can do to help improve the reporting features, I'm happy to help!

-Nick

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saadetswift16514 commented · Feb 06, 2018 at 06:31 PM

You're welcome, Nick!

Yeah, I know what you're getting at. It would be super helpful! I believe our Contact Center Package would have what you're looking for if you wanted to take a look at it.

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