Ever since we switched to the new RingCentral for Salesforce App, we have been having issues with the widget functioning. Most of my agents have blue screens and some have limited functionality with call logs and caller id. I have had my SF Admin on a conference call with Level 2 Tech Support and it was determined that it had nothing to do with SF or Admin settings. It has now been escalated to level 3 Tech Support while they try to figure out why. They think that it has to do with its integration with Chrome. This has been going on now for 3 weeks. Has anyone else experienced this issue. I'm getting very frustrated and am looking for a back-up provider if this does not get resolved ASAP.
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