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kelsey-charron10930 avatar image
kelsey-charron10930 asked saadetswift16514 answered

Cisco SPA525G Randomly Changing Its Time

We just provisioned 12 Cisco SPA525G phones yesterday to our new RingCentral account.  Every one of the phones is randomly changing the display time and restarting throughout the day.  Any recommendations on how to fix both these issues?

The phones were all purchased new from Amazon and have never been used or implemented prior to yesterday.
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chris-duquette4018 avatar image
chris-duquette4018 answered
once you have the phone provisioned correctly make sure you call ringcentral support and have them "lock" the phone. I had a red triangle pop up on all 18 of my last polycom phones and had to have support help me out so that the date and time would stay on the phone and i would not see the triangle. maybe you are having a simliar issue but with a cisco phone? couldnt hurt to ask support
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saadetswift16514 answered
Hi Kelsey!

Are you still having issues? Or did Chris's suggestion help? :)
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