question

kavanaugh12297 avatar image
kavanaugh12297 asked kyle-mickelson14683 commented

Airpods instead of headphones

I would like to find out how to use my Airpods instead of headphones when making calls.  I am not able to hear anything.  
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saadetswift16514 avatar image
saadetswift16514 answered kavanaugh12297 commented
Hey KAVANAUGH,

Unfortunately I don't have any Airpods to test with. I've seen RC employees use them in the office and have heard of customers using them just fine but I'm not sure if they had to do anything specific to get them to work.

Have you verified that the Airpods have synced with your device?
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saadetswift16514 avatar image saadetswift16514 commented ·
Keep me posted! 
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kavanaugh12297 avatar image kavanaugh12297 commented ·
I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call.
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saadetswift16514 avatar image saadetswift16514 commented ·
Hmmm....have you tried using the Airpods on a different computer? It would help to narrow down if it's an issue with the RC app, computer, or headphones.
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kavanaugh12297 avatar image kavanaugh12297 commented ·
I tried with my work computer, however, I am getting a different computer next week so I will try w/that one.  It is HP by the way.
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kavanaugh12297 avatar image kavanaugh12297 commented ·
Today I tried again and they work with my desktop app!  I am very happy!  Thanks!
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samrizzo6419 avatar image
samrizzo6419 answered kavanaugh12297 commented
Hello,

When making a call using the mobile app, it should allow you to select your audio source while on your phone call. I use a bluetooth headset with my mobile app, and once I make the call if I don't already have it selected, I am able to change the audio source from there. 

Let me know if you have any questions finding this selection.

Thanks,
Sam
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kavanaugh12297 avatar image kavanaugh12297 commented ·
Yes w/mobile app I can use them.  However, on my desktop I can't.
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kavanaugh12297 avatar image
kavanaugh12297 answered
I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call using the desktop.  I can't hear the call.   I like to use the desktop, because I also use ringcentral for google.  This is such a great add on and very convenient as I work on my computer.     
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chelsea14056 avatar image
chelsea14056 answered garyd-martin commented
Hi! I have a user in my company that wants to do the same thing (use his AirPods with the RC Phone app on his desktop.) He can use them ok with the mobile app, but does not get any audio when he tries to use them with the desktop client. Has anyone figured out a way to get this to work?
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garyd-martin avatar image garyd-martin commented ·
Have you had any success finding a solution to this? We have had an issue with just about any bluetooth device we try. It works at times but often drops the audio at one end or the other.
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kavanaugh12297 answered cglassy3135 commented
I am wondering if the fake airpods that can be used with android phones would work.  I thought about that today.  I can find them on amazon and wondering if they would work.  Does anyone have experience with this?  I just don't want to wear a headset and the one I have has a wire.  I don't want to invest in a wireless headset if I don't have to.
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cglassy3135 avatar image cglassy3135 commented ·
2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones
2018-10-18   We have an order for one set of these (Android version) coming from Amazon, will test with RingCentral Mobile app and RingCentral Desktop App and report back. You can follow our RingCentral Headset Issue-Tracking here

http://ringcentraladminusersgroup.org/faq/headsets.html
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shaun-jeavons12649 avatar image
shaun-jeavons12649 answered
Hi I seem to be having the opposite problem.  I cannot get airpods to be the audio device when making or receiving a call from an Android when using ringcentral app (but the native calling app works fine).  Is a MotoG4 running Android 7.  No options to select audio device are present during call, only prior to calling a contact (for clarification - if I select Ring Central as app to use it does not come through the airpods.  If I select 'phone' native app it 'does' come through the airpods)
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cglassy3135 avatar image
cglassy3135 answered shaun-jeavons12649 commented
2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones 2018-11-12 Bluetooth headset connectivity is a long standing issue with the Desktop and Mobile apps. We are tracking it here and added the airpods recently to our list. http://ringcentraladminusersgroup.org/faq/headsets.html
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shaun-jeavons12649 avatar image shaun-jeavons12649 commented ·
Thank you Cecile, will keep an eye on it. 
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kevin1234567891011 avatar image
kevin1234567891011 answered jeremie15924 commented
Any update on this issue? I am trying to use Airpods for calls on the desktop app, but even though they are recognized, and selected as the microphone and speaker, they do not work. When testing, the caller could hear me, but I received no sound on my end. This would be extremely helpful as I do not only want to use the mobile app, which works fine with the Airpods. Please let me know.
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kavanaugh12297 avatar image kavanaugh12297 commented ·
I posted that they are now working on the desktop!  Yay!
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kavanaugh12297 avatar image kavanaugh12297 commented ·
Kevin...I tried again today and they work!  Yay!
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jeremie15924 avatar image jeremie15924 commented ·
Did you figure out what the difference was? My AirPods are connected to my Windows 10 laptop, and the mic is working, and the RIngCentral settings suggest that it is all connected, but I get no sound out of my AirPods.
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cglassy3135 avatar image
cglassy3135 answered kyle-mickelson14683 commented
2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones 

2019-01-14 Still not working with RingCentral Desktop.  You can try going to your Windows Sound Control Panel in Settings and see if you can force the Airpods to be the default output and input device. We were not able to get it to work with the Android version of airpods.

We are tracking the issue of RingCentral Windows Desktop and Mobile App bluetooth connectivity with other brands of earphones here. Stay tuned. RingCentral is working on it.  We would love an official update if possible. 

http://ringcentraladminusersgroup.org/faq/headsets.html 
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kyle-mickelson14683 avatar image kyle-mickelson14683 commented ·
Anything new on this? I am still having issues on the RC Phone app with audio using airpods. They work just fine when testing music on my PC or microphone functions outside of the app.
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brad-chase8421 avatar image
brad-chase8421 answered
Yet another odd RingCentral limitation equating to frustration here....Please keep us posted as you work to support AIrpod compatibility.. 
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