Is there a reason why the Call Handling and Forwarding for an extension cannot be like a Call Queue? We use Custom Answering Rules to create ring groups for all of our locations. ( Tried to use Call Queues for this but the audio cuts out on incoming calls.) When you forward to an extension and you set up the call handling and forwarding, you have to add the desk phone and the softphone for an extension separately. In a Call Queue you only have to add members so both the desk phone and softphone for the extension are added together. Especially since the softphone nicknames do not update. If you are adding the extension from the user name on the phone you have to go and find the extension for the softphone, if it is list only as "softphone",
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