Initiate a call from Windows app, but then use desk phone

Question

Answer 1 · 2018-10-25T15:59:24Z

milehighwelch10741 answered Oct 25, '18

I'm pretty sure this would be the 'Flip' call feature. Or when on a desk phone you can click on the 'Switch to this device' button at the top right of the Softphone to pull the call to the PC.

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Answer 2 · 2018-10-25T16:01:36Z

saadetswift16514 answered Oct 25, '18

Here's more info on Call Flip and Call Switch!

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Answer 3 · 2018-10-25T16:01:54Z

rob-byers answered Oct 25, '18 jb-ferguson commented Nov 11, '19

You can flip the call from your soft phone to your desk phone:

This will ring your desk phone with the active call from the soft phone.

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tim-smith12412 commented · Oct 25, 2018 at 05:04 PM

Thanks Rob! This really helped. I read the documents on Call Flip, but they never talk about flipping from the softphone to the desk phone. The way it reads to me is that Call Flip is a feature to flip the call from RingCentral to my Verizon phone or my LEC.

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jb-ferguson commented · Oct 25, 2018 at 05:13 PM

I have always found that if you're not sure if something can be done, just experiment with it. Nothing will break....it will either work the way you hope and expect or it won't.

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