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chris-parente12672 asked saadetswift16514 answered

It seems like you can no longer set up and after hours call queue?

US It seems like the after hours call queue is gone and the best I can do now is set the system to one specific extension rather than bounce through our queue for the next man up. Is there still a way to create an after hours call queue that I am missing
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chris-parente12672 avatar image
chris-parente12672 answered
Hi Saadet

Unfortunately my afterhours dropdown does not give me those options
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saadetswift16514 answered
Hi Chris, those are the same options. It looks like the wording is slightly different (probably just needs to be updated) but they actions are the same. Can you specify what is going on and what you need to have done? You didn't really mention it earlier. 
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chris-parente12672 answered
Sorry - I see that now. I did not see the call queue option before. Didn't realize the wording changed. I think I am good now. Thanks!
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saadetswift16514 answered
Sure thing!
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saadetswift16514 answered
Hi Chris, this KB goes over setting up After Hours for a Call Queue.
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