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john-brucciani12831 asked jessicahernandez16518 answered

Question re calls from GSM front gate.

Hello - question about calls from GSM front gate. Can these be made to bypass IVR and ring on a set number of ringcentral softphones? In other words, can incoming calls from a specified number (the gate GSM) be made to ring several people's phone without hitting the IVR?
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jessicahernandez16518 answered
Hi John, 

You can accomplish this by using an advanced or custom rule based on income CID! For more information on how to set up this rule, check out this KB article !
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