Logitech Headset not working on Phone App

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cockerill13214 asked Dec 19, '18 saadetswift16514 commented Jan 14, '19

Logitech Headset not working on Phone App

My Logitech headset microphone is not working for the phone app.

has anyone had this happen before?

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Answer 1 · 2018-12-19T21:07:37Z

cockerill13214 answered Dec 19, '18 account12769 commented Oct 7, '19

It is not a bluetooth headset. My computer recognizes it as working. The settings in RC show that I have that microphone selected, but nothing is working.

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account12769 commented · Dec 21, 2018 at 06:08 PM

Have one just like it. Works fine. Try it on a different computer.

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Answer 2 · 2018-12-19T21:11:25Z

cglassy3135 answered Dec 19, '18 eric-callagher5555 commented Dec 21, '19

2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones

2018-12-19 You are welcome to follow our Bluetooth Issue tracking with RingCentral Mobile and Desktop App here

http://ringcentraladminusersgroup.org/faq/headsets.html

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eric-callagher5555 commented · Dec 20, 2018 at 12:06 AM

Agreed. Notifications GUI should be improved. All in one window would do it for me. No advanced, basic etc.

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Answer 3 · 2019-01-10T21:45:56Z

rod-miller answered Jan 10, '19 saadetswift16514 commented Nov 18, '19

Have the same issue - I've used a Logitech headset for years without a problem - three to four weeks ago the headset stop working with the Ring Central Softphone app both on my computer and iPhone. Headset works perfectly otherwise - what's up Ring Central, what did your last update break?

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rod-miller commented · Jan 14, 2019 at 05:35 PM

Okay - let's do it.
Also to note, Logitech headphones do not work with VM delivered via email.
Maybe something with the codec...?

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saadetswift16514 commented · Jan 14, 2019 at 05:24 PM

Hey rod, we would have to have our Support Team investigate in order to see what's going on

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saadetswift16514 commented · Jan 14, 2019 at 09:23 PM

You can open a case here :)

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Answer 4 · 2019-01-14T19:19:25Z

mike-gustavson13338 answered Jan 14, '19

Just chiming in that we have a number of users with different models of Logitech headsets, all working fine with RC on various machines.

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Answer 5 · 2020-07-28T15:34:47Z

cockerill13214 answered Jul 28, '20

It shows that everything works, and then when I go into the settings, it is picking up sounds, and then when I make a call I can't hear anything, and when I go back to the setting, it can't hear the sounds again.

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Answer 6 · 2020-07-28T15:34:47Z

cglassy3135 answered Jul 28, '20

It may be not recognizing your app and the default sound input - check the settings gear in the RingCentral Phone APP

Then check the Windows Sound Control Panel to show it is the "default" sound source for the Microphone

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Answer 7 · 2020-07-28T15:34:47Z

cockerill13214 answered Jul 28, '20

I have tested there, and when I speak, it shows that it is picking up audio. But when I make a call, you cannot hear me.

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