Reverting to Default Profile Picture

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dh12 asked Feb 19, '19 laura-timmerman commented May 6, '20

Reverting to Default Profile Picture

I updated my profile picture from the generic standard icon. Now when I join a ringcentral meeting my profile picture appears. I can't seem to revert back to the standard generic profile icon. How can I do this and remove my profile picture from Ring Central Meetings?

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Answer 1 · 2019-02-19T12:42:55Z

jb-ferguson answered Feb 19, '19

It appears that RIngCentralhas removed the Advanced Features menu selection in Settings (at least in my instance). That's where you can edit your profile and delete the photo. I can't remove mine either.

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Answer 2 · 2019-02-21T17:11:32Z

saadetswift16514 answered Feb 21, '19

Hey DH, do you use the RC (Glip) app? Also, could you show me where you changed your profile picture in Meetings? I've never done it so it would help me to understand :)

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Answer 3 · 2019-02-22T04:36:15Z

dh12 answered Feb 22, '19

This is precisely my question :) I changed my profile in the GLIP all and now it displays when I join RingCentral meetings. I don't understand how that happened and would like to disable it.

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Answer 4 · 2019-02-22T14:20:15Z

saadetswift16514 answered Feb 22, '19

AH! So, RingCentral Meetings and Glip now talk to each other - this is so that when you're on an RC Meeting, your Presence in Glip reflects that :) Which is a really nice feature.

Because these two programs talk to each other, Meeting is pulling your profile picture from Glip. I'll see if it's something that can be changed but I don't think it is.

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Answer 5 · 2019-02-22T14:33:49Z

dh12 answered Feb 22, '19

Thank you. I'm one of several hundred in our organization that have a profile pic in Glip but the only one that has my profile pic appear in RingCentral. There must be some setting that is enabling this

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Answer 6 · 2019-02-22T19:05:49Z

saadetswift16514 answered Feb 22, '19 keith-randolph commented Nov 18, '19

Hey DH, got some more info. At this time there's no setting in Meetings to update your Profile Picture. However, you can change it in Glip and that will update Meetings.

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anita-williams commented · Apr 23, 2019 at 09:13 PM

I am having this same issue. The profile picture from Glip (which we use internally) suddenly appeared in RingCentral Meetings (which we use for both internal and external meetings). The size is skewed. I could change my profile picture in Glip, per Saadet's suggestion, but it didn't update in RingCentral Meetings.

I also tried changing it on the Android RingCentral mobile app. It updated Glip but not Meetings (and I had made sure I had RingCentral embedded selected in settings). And finally I tried changing on the RingCentral Phone app. Again, updated Glip but not Meetings.

How do I change the profile photo so either a different (non-skewed) photo appears or I can use a blank image or image with just my initials in RingCentral Meetings?

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anita-williams commented · Apr 24, 2019 at 03:03 PM

Hi Jessica - Thanks. Already tried but it didn't sync to Meetings. I'll wait for a new process. - Anita

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eileenfenton commented · Sep 03, 2019 at 05:53 PM

Is there any update on a solution to the missing profile photo update functionality? As is true for others I've updated my photo in Glip & Phone w/o issue but am stuck with a highly unprofessional photo in Meetings. help!

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gurjot-dhaliwal commented · Apr 18, 2019 at 10:47 PM

Hi, I have changed my picture on glip, but the RC meetings picture will not update. The Picture on RC meetings is not a picture I would like to have during meetings. The picture has come up recently, as there was no picture before. Thanks.

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jessicahernandez16518 ♦♦ commented · Apr 22, 2019 at 03:46 PM

Hi Gurjot,

Your profile picture pulls from Glip, but it isn't a flawless process. I still haven't been able to get my profile picture from Glip to Meetings.

The most successful process we've found is to use the RingCentral Mobile (formerly Glip) app and set to preferences to RingCentral Embedded under the meeting settings. Once you do this, you can start or join at least one meeting, and your picture should populate.

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Answer 7 · 2019-03-14T20:48:53Z

erica10678 answered Mar 14, '19 kristy-holmes commented May 13, '20

I have removed my picture on RingCentral Phone but it has not been removed from Glip. How can i remove it from there? It only gives the option to change it not remove it.

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saadetswift16514 commented · Mar 14, 2019 at 09:03 PM

Hey Erica, you can't remove the profile picture in Glip - only change it to something else.

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hannah-lamere commented · Jul 18, 2019 at 03:08 PM

has this corrected yet? I'm having the same issues now, July 2019.

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ryan-orscheln commented · Jul 18, 2019 at 05:19 PM

Reach out when you do! Really need this fixed...

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kristy-holmes commented · Jul 19, 2019 at 01:25 PM

Same problem for me. Have changed my picture in Glip, in the mobile app, everywhere possible, but the old picture is still showing in meetings. The worst part is I had cropped the original picture (of me and my husband) to just show my face, but in Meetings it is pulling the full picture! Not very professional-looking and I'm desperate to change it!

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jessicahernandez16518 ♦♦ commented · Jul 18, 2019 at 03:17 PM

Not yet Hannah.

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Answer 8 · 2019-03-14T21:11:51Z

jb-ferguson answered Mar 14, '19 jb-ferguson commented Nov 11, '19

Erica,

Saadet is correct, but what you can do is create a blank JPG image in Paint or any other application that can create a blank image. You could also grab a screenshot of a blank area of a screen with something like the Windows snipping tool. You can then change the photo in Glip with this blank image.

I've attached a white blank image for you that you can download (It's white so click just below this).

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jb-ferguson commented · Mar 14, 2019 at 09:15 PM

You're very welcome.

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erica10678 commented · Mar 14, 2019 at 09:13 PM

Thank you!

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Answer 9 · 2019-06-05T17:08:24Z

mark1234567891011121314 answered Jun 5, '19

This is garbage ... fix this so we can edit, change, and remove an image directly from the meetings app ... who created this user experience?

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Answer 10 · 2019-06-05T21:50:37Z

lisa-leslie answered Jun 5, '19

Agreed - spent WAYYY too much time trying to fix what's evidently unfixable! Really lame. It updates OK in the phone app and shows OK in Glip and mobile even - but not on my huge monitor... really want that gone and/or at least changed! Ridiculous.

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