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chris-duquette4018 avatar image
chris-duquette4018 asked arun-guha answered

Admin changes noted

There should be a way to let all admin's know when something has been changed and or added. This way when I get an voicemail for a company who's told me they don't like voicemail and another admin has been tinkering with the system that all know what and who made the changes on the account. Whether it's an admin's only tab where all changes are made are logged or something like that. This way it's not a head scratcher as to who made what changes and when. 
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jb-ferguson avatar image
jb-ferguson answered chris-duquette4018 commented
As a reseller and champion you should be aware of this...
https://support.ringcentral.com/s/article/10268-Audit-Trail-Overview-Administrators-RingCentral?language=en_US
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chris-duquette4018 avatar image chris-duquette4018 commented ·
Most helpful. Thanks. 
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cglassy3135 avatar image
cglassy3135 answered

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-10-28  This is already available to account SuperAdmins in the audit trail feature - we use it every day - you can also download the reports going back for 6 months about what items were worked on by whom, and when.   This is useful in debugging changes that had unintended results. 



Cecile Glassy




Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html
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arun-guha answered
This topic should be covered by an RC Implementation Adviser upon initial account review and setup.
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