question

rahul-khokhar avatar image
rahul-khokhar asked cglassy3135 answered

No ring heard when the call lands on the desktop app for windows. I use windows 10.

topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
cglassy3135 avatar image
cglassy3135 answered


USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-11-06   Two suggestions to check

1. This could be in your local win10 firewall settings. Make sure you approve softphone.exe to work through your firewall on the local windows software on your workstation.

2. Review your RC Phone App settings by using the GEAR icon at the bottom of the app windows checking what sound device you have chosen as output.



Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html

1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.