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payne-bair asked Becky Hensley commented

Fax Plan Change Scam

Ring Central arbitrarily changes my plan from the RingCentral Fax750 plan to the RingCentral Fax1500 plan without any input from me.  My history shows I use about 15-20 fax pages a year.  When I received my one e-mail notice I looked on Ring Central's website and there is no RingCentral Fax750 plan shown.  Now when I log in I can see there is a change I could have done to the  RingCentral Fax750 but is it too late since it was charged and no refund is available (I can get a credit but no refund).  I cannot believe how unethical this feels.  Yes, there was a notice, but a change should not be made if the same plan is still available.  An easy way to get another $64 from each user without any benefit provided.
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Becky Hensley avatar image
Becky Hensley answered
Payne, I'm sorry for this issue. How can we assist you further?
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payne-bair answered Becky Hensley commented
Switch me back to the Fax750 Plan and provide an actual refund to my credit card not just a future credit that makes me stick with Ring Central.  My cost has gone from ~$50 to over $200 in the past couple of years.
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payne-bair avatar image payne-bair commented ·
Thank you...I did receive a call (actually 3 calls) after your escalation and issue was addressed for this year.
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Becky Hensley avatar image Becky Hensley ♦♦ commented ·
Payne, unfortunately, we cannot make these changes for you from the Community. You must work with the Sales team to renegotiate your current account arrangements. 
Please contact the billing department at 888-898-4591 Ext. 2
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payne-bair avatar image payne-bair commented ·
Tried calling could not get through and left a message for a call back that was not returned.  You have my contact information so someone can reach out to me if customer service is that important.  Next step is a BBB complaint.
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Becky Hensley avatar image Becky Hensley ♦♦ commented ·
Payne, I have escalated your concerns to the billing team. They are a bit backed up and will reach out, at the lastest, in 48 hours. 
If you've already called and left a message, they may get back to you sooner. 

We appreciate your patience. 
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Becky Hensley avatar image Becky Hensley ♦♦ commented ·
Oh, very good news, Payne!
Please feel free to reach out if we can assist further!
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