Anyone else experience a lag on the PDT time change on your Polycom phone? Why is it taking 3 days to update after the time change?

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Answer 1 · 2020-03-11T21:21:59Z

jenn answered Mar 11, '20

Hi Ashley!

You need to reboot the phone to update the time.
If you wish to update all phones you can also power cycle the network.

Thanks!

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Answer 2 · 2020-03-11T21:33:08Z

ashley-crane answered Mar 11, '20 ashley-crane commented Apr 9, '20

Unplugged everything and plugged it back in a few times...no change...

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jenn commented · Mar 12, 2020 at 02:19 PM

Hello Ashley!

Thanks for doing that, I noticed that you haven't opened a ticket yet regarding your concern.

Please open a ticket here so one of our Technical Support will contact you as soon as possible.

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ashley-crane commented · Mar 12, 2020 at 05:35 PM

I've called about it in the past and it's always been a really long time on the phone (I'm talking up to an hour) with a rep to try to figure it out, only for that to never work and waiting for some feed to update it a day or 2 later. Just unplugged my phone again and still no update. Not a surprise that the time changes 2x a year, not sure why this is still an issue.

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