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dave123456789101112 avatar image
dave123456789101112 asked dave123456789101112 commented

Canceled account and was still charged in full

Has anyone else experienced this? I canceled my account -- I have email confirmation -- and yet was charged in full on the 1st of the next month. When I called I spoke with a rep who after spending 5 minutes verifying everything told me my account is still active but she could not help me. The wait time to speak with a cancellations superviser is 20 minutes.

Meanwhile, I cannot log into my account so I cannot start a support chat or a support ticket.
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account12769 answered
There are endless complaints about this: https://www.bbb.org/us/ca/belmont/profile/telecommunications/ringcentral-inc-1116-65952/customer-rev...

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mary-rose answered dave123456789101112 commented
Hello Dave!

Please send us an email with your account information for us to help you out. Email us at community.support@ringcentral.com

Thank you!
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dave123456789101112 avatar image dave123456789101112 commented ·
Interesting. I have called multiple times and can't get any help. I have launched a live chat and been told to call. But I post publicly and suddenly you are able to help quickly.

Attached are both my cancellation confirmation email (March 18) and my receipt (March 31). I will email these docs to  community.support@ringcentral.com. I expect resolution as quickly as you responded to this email or I will engage my credit card company. 

Thank you.



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