we query the active call data in intervals and parse that data for various "real time" stats.
(this active call data is filtered based on a selection of groups and displayed in a web based app used in our main call center)
however, as of last week, all active calls are returning the same data under
'to' : {
'name': 'THIS USED TO SHOW GROUP NAME', // 'Help Desk', 'Sales Dept', 'IT Dept', etc
'phoneNumber' : '123-456-7890'
}
the 'to.name' field was checked against a local list of defined groups.
all calls are coming in as using the same value for 'to.name'
(they all show as the caller ID name set in our account)
Using: ringcentral 2.0.6 JSSDK
Please let me know if you need additional information,
thanks
(this active call data is filtered based on a selection of groups and displayed in a web based app used in our main call center)
however, as of last week, all active calls are returning the same data under
'to' : {
'name': 'THIS USED TO SHOW GROUP NAME', // 'Help Desk', 'Sales Dept', 'IT Dept', etc
'phoneNumber' : '123-456-7890'
}
the 'to.name' field was checked against a local list of defined groups.
all calls are coming in as using the same value for 'to.name'
(they all show as the caller ID name set in our account)
Using: ringcentral 2.0.6 JSSDK
Please let me know if you need additional information,
thanks
