Why the discrepancy in call result between /active-calls and /call-log?

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development-user2679 asked Jul 25, '16 development-user2679 commented Jul 29, '16

Why the discrepancy in call result between /active-calls and /call-log?

I'm finding an odd discrepancy in the "CallResult" fields of call records when retrieved from /active-calls vs. /call-log.

lf I hit the /active-calls endpoint, I can retrieve a list of calls that are marked "Abandoned", e.g. customers hanging up. However, if I take one of those abandoned calls and use its id to hit /call-log, the resulting log returns with the result "Missed".

Why the discrepancy? Is there some compelling reason for /call-log (esp. when called with ?view=Detailed) to not have the correct call result status?

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Answer 1 · 2016-07-25T21:17:18Z

anton-nikitin answered Jul 25, '16

I agree that it sounds pretty weird.
Can you please provide the following information to help us investigate:

is it Production or Sandbox?

What is your account/extension where this issue reproduced?

What are timestamps and phone numbers of these calls you see inconsistently?

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Answer 2 · 2016-07-25T21:57:09Z

development-user2679 answered Jul 25, '16

Sandbox.

There's only one queue in the Sandbox currently; account number is 136873004 and extension number (for the queue) is 137667004.

Here's the record fetched with /active calls:

{

"uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/136873004/extension/137667004/call-log/VAoo6z3WthymUg?view=Simple",

"id" : "VAoo6z3WthymUg",

"sessionId" : "3968662005",

"startTime" : "2016-07-25T21:48:02.000Z",

"duration" : 17,

"type" : "Voice",

"direction" : "Inbound",

"action" : "Phone Call",

"result" : "Abandoned",

"to" : {

"extensionNumber" : "4000",

"name" : "TestCallQueue"

},

"from" : {

"phoneNumber" : "+15183488905",

"name" : "WebTest Persona",

"location" : "Schenectady, NY"

}

And the record fetched for that call id using /call-log?view=Detailed:

{

"uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/136873004/extension/137667004/call-log/VAoo6z3WthymUg?view=Detailed",

"id" : "VAoo6z3WthymUg",

"sessionId" : "3968662005",

"startTime" : "2016-07-25T21:48:02.000Z",

"duration" : 17,

"type" : "Voice",

"direction" : "Inbound",

"action" : "Phone Call",

"result" : "Missed",

"to" : {

"extensionNumber" : "4000",

"name" : "TestCallQueue"

},

"from" : {

"phoneNumber" : "+15183488905",

"name" : "WebTest Persona",

"location" : "Schenectady, NY"

},

"transport" : "PSTN",

"lastModifiedTime" : "2016-07-25T21:48:23.335Z",

"legs" : [ {

"startTime" : "2016-07-25T21:48:02.000Z",

"duration" : 17,

"type" : "Voice",

"direction" : "Inbound",

"action" : "Phone Call",

"result" : "Missed",

"to" : {

"extensionNumber" : "4000",

"name" : "TestCallQueue"

},

"from" : {

"phoneNumber" : "+15183488905",

"name" : "WebTest Persona",

"location" : "Schenectady, NY"

},

"transport" : "PSTN",

"legType" : "Accept",

"extension" : {

"uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/136873004/extension/137667004",

"id" : 137667004

}

}, {

"startTime" : "2016-07-25T21:48:09.000Z",

"duration" : 0,

"type" : "Voice",

"direction" : "Inbound",

"action" : "Phone Call",

"result" : "Missed",

"to" : {

"extensionNumber" : "4000",

"name" : "Development User"

},

"from" : {

"phoneNumber" : "+15183488905",

"name" : "WebTest Persona",

"location" : "Schenectady, NY"

},

"transport" : "PSTN",

"legType" : "Accept",

"extension" : {

"uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/136873004/extension/136873004",

"id" : 136873004

}

}, {

"startTime" : "2016-07-25T21:48:09.000Z",

"duration" : 10,

"type" : "Voice",

"direction" : "Inbound",

"action" : "Phone Call",

"result" : "Missed",

"to" : {

"extensionNumber" : "4000",

"name" : "Toby Steele"

},

"from" : {

"phoneNumber" : "+15183488905",

"name" : "WebTest Persona",

"location" : "Schenectady, NY"

},

"transport" : "PSTN",

"legType" : "Accept",

"extension" : {

"uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/136873004/extension/137043004",

"id" : 137043004

}

} ]

}

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Answer 3 · 2016-07-25T22:03:18Z

anton-nikitin answered Jul 25, '16

Thank you, this is helpful. We will investigate and let you know ASAP.

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Answer 4 · 2016-07-27T15:36:26Z

anton-nikitin answered Jul 27, '16 development-user2679 commented Jul 29, '16

We have registered a bug for this. It will be fixed in the next release.

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development-user2679 commented · Jul 29, 2016 at 11:50 PM

Anton, how frequently do you push out updates? Can we have at least a rough approximation of when the next api release is due?

0 ·

Answer 5 · 2016-07-28T19:53:11Z

development-user2679 answered Jul 28, '16

Thanks, Anton!

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