Call recording not showing up on API call but does on Production Website.

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ahmed-faizan1167 asked Aug 18, '16 benjamin-dean answered Aug 19, '16

Call recording not showing up on API call but does on Production Website.

After numerous attempts to get a call with a recording to show up I have failed. I am making a request to this endpoint '/account/~/call-log?&withRecording=true' and do not get any results back. Is this the proper endpoint to get call's with voice recordings. I have made several test calls with the desktop application and the recordings show up on the production side of things and I can hear everything. Any help on this matter would be greatly appreciated.

--Edit: Call recording has been enabled for our application

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Answer 1 · 2016-08-18T19:40:03Z

benjamin-dean answered Aug 18, '16 ahmed-faizan1167 commented Aug 18, '16

Could you please provide the complete API request and response with headers please?

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ahmed-faizan1167 commented · Aug 18, 2016 at 07:52 PM

Headers  RESPONSE <Response [200]>  HEADERS {'X-Rate-Limit-Remaining': '10', 'Content-Length': '452', 'RCRequestId': '01025796-658f-11e6-9c15-005056bb594d', 'RoutingKey': 'SJC11P01PAS01', 'Content-Language': 'en-US', 'Set-Cookie': 'RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrou9CWGsVmg8cLdnWtiSmeF; Path=/', 'Vary': 'Accept-Encoding, User-Agent', 'Server': 'nginx/1.8.0', 'X-Rate-Limit-Group': 'heavy', 'X-AGW-Host': 'sjc11-c01-agw03.devtest.ringcentral.com', 'Connection': 'keep-alive', 'X-Rate-Limit-Window': '60', 'Date': 'Thu, 18 Aug 2016 21:59:15 GMT', 'X-Rate-Limit-Limit': '10', 'Content-Type': 'application/json; charset=UTF-8', 'X-LoadMetric': '3'}  API Request URL  https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/call-log?&withRecording=true

I'm using the python library ring-central.

Side note: It also seems that I'm not getting any calls at all and I just made one not to long ago.

{  "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=...;,
  "records" : [ ],
  "paging" : {
                    
    "page" : 1,
    "perPage" : 100
  },
  "navigation" : {
                    
    "firstPage" : {
                    
      "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=...;
    }
  }
}

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Answer 2 · 2016-08-19T10:14:56Z

benjamin-dean answered Aug 19, '16

Hey Ahmed,

Could you please create a developer support case by doing one of the following:

1. Send an email (with a link to this page, your applicationID, and your RingCentral Main Company Number) to: devSupport@ringcentral[dot]com

-OR-

2. Use the web interface to create a developer case (containing the above information to help expedite your support needs): https://developers.ringcentral.com/api/support-cases/create

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