question

eugene-kondrashev3109 avatar image
eugene-kondrashev3109 asked benjamin-dean answered

Amount of time user being in on-hold mode API call?

Is it possible to get amount of time call is being put in on-hold mode with some RC API?
It is also required to get amount of time in on-hold mode before get first anser and after initial answer?

I understand that is possible listening to Presence Event notification, paying attention to telephonyStatus parameter value, right?

Any other way to do this, perhaps?
topic-default
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
benjamin-dean avatar image
benjamin-dean answered
How you would want to solve this would depend upon the needs/schema of your reporting system.

Could you provide a little more information about the reporting system, how you're accomplishing this goal currently, and some example code please?
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.