Call-log no record returned in SandBox

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yanmei asked Oct 13, '16 benjamin-dean commented Oct 14, '16

Call-log no record returned in SandBox

Http request is based on dateFrom and dateTo. but no record, I checked , there are call logs in sandbox from 10/11/2016 to 10/13/2016
https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log?dateFrom=2014-03-10&dateTo=2016-10-17

I can get call log record for type, phonenumber, only datefrom and dateto didn't work, returnStatus = 200 which is correct, but no record returned.

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Answer 1 · 2016-10-13T21:11:52Z

benjamin-dean answered Oct 13, '16 yanmei commented Nov 22, '16

Are you obtaining a RingCentral API access_token which is scoped as the same user's records you are viewing in the Online Account Portal ( https://service[.devtest].ringcentral.com)?

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yanmei commented · Oct 13, 2016 at 09:41 PM

I do get access_token, and same httpRest works in API Expolorer. it worked for other parameters such as phone, view, type.

when I put dateFrom and dateTo, it returned response code = 200, and record count is -1. and nothing returned.

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Answer 2 · 2016-10-14T01:19:33Z

Tyler Liu answered Oct 14, '16 benjamin-dean commented Jun 6, '17

Could you please try a different date format, such as 2016-03-10T18:07:52.534Z ?

Here is a screenshot from the documentation:

Here is the link to the doc: https://developer.ringcentral.com/api-docs/latest/index.html#!#RefExtensionCallLog.html

Let me know wether it works for you.

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benjamin-dean commented · Oct 14, 2016 at 03:50 PM

Could you try URIEncoding the query param values for 'dateTo' and 'dateFrom' prior to executing the HTTP Request to /call-log (if the libs you're implementing to format and execute the HTTP request do not already do this for you)? Please report the result.

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yanmei commented · Oct 14, 2016 at 01:35 PM

I did both ways(dateFrom=2016-10-03T00:00:00.000Z and 2016-10-03, still didn't work.

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yanmei commented · Oct 14, 2016 at 01:45 PM

dateto = 2016-10-19T00:00:00.000Z and datefrom = 2016-10-03T00:00:00.000Z ,
dateto = 2016-10-19 and datefrom = 2016-10-03 work in your API Explore test.

but in my webHttpRequest, still didn't work, no record return, but statusCode returned is 200, Response.ContentLength = -1, Response.statusCode = 200,OK.

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benjamin-dean commented · Oct 14, 2016 at 02:45 PM

Are you URI encoding the dateTo and dateFrom values?

Example:

/restapi/v1.0/account/~/extension/~/call-log?dateFrom=2016-01-01T00%3A00%3A00.800Z&dateTo=2016-05-01T00%3A00%3A00.800Z

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yanmei commented · Oct 14, 2016 at 03:27 PM

no, just simple request like this:
Dim URL As New Uri(" https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log?&dateFrom=2...) 'Dim URL As New Uri(" https://platform.devtest.ringcentral.com/restapi/v1.0/account/134091004/extension/134091004/call-log... = Voice&phoneNumber = 16503514555")

Dim response As HttpWebResponse = Nothing
Dim API_request As HttpWebRequest = DirectCast(WebRequest.Create(URL), HttpWebRequest)
Dim str_return As String
Dim acc_token As String = TB_Response.Lines(0)

API_request.Method = "GET"
API_request.Headers("Authorization") = "Bearer " & acc_token
API_request.Accept = "application/json"

Try
response = DirectCast(API_request.GetResponse(), HttpWebResponse)

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