Voicemail entries not included in call logs API request?

Question

question

nicholas-head1632 asked Jun 9, '16 John Wang commented Nov 24, '16

Voicemail entries not included in call logs API request?

I'm using the
/restapi/v1.0/account/~/extension/{extensionId}/call-log URL to download call logs, and I'm passing view=Detailed into the querystring, to make sure I get detailed call log entries.

However, I do not seem to be able to find "Voicemail" logs in the results. I see them in the "Call Log" page of RingCentral, but not the API call-log results. Anyone else experiencing this? All of the other entry types seem to be coming down okay. I also checked the "leg" data of the results in case it was buried in there, but still didn't see it.

topic-default

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 1 · 2016-06-10T15:52:11Z

nicholas-head1632 answered Jun 10, '16

Also, the "Call Log" page of RingCentral shows when people push buttons to get into certain queues/etc -- but I don't see this data in the call-log API as far as I can tell. Is there something I'm missing?

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2016-06-10T18:44:44Z

benjamin-dean answered Jun 10, '16 benjamin-dean commented Jun 10, '16

Call Log doesn't contain the data for voice mail...the Message (aka: Message Store or Messages) API resource does ( https://developers.ringcentral.com/api-docs/latest/index.html#!#RefGetMessageList).

You can make a GET request to the Message API resource after adding the appropriate API permission (ReadMessages), and then you can add the filter (query param): messageType=Voicemail + direction=Inbound (if you only want voice mail left for an employee or a call group).

GET /restapi/v1.0/account/{accountId}/extension/{extensionId}/message-store?messageType=VoiceMail&direction=Inbound&nbsp;HTTP/1.1 Host: platform.devtest.ringcentral.com Content-Type: application/json Accept: application/json Authorization: Bearer REPLACE_WITH_YOUR_RINGCENTRAL_USER_OR_ADMIN_ACCESS_TOKEN Cache-Control: no-cache<br>

2

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

nicholas-head1632 commented · Jun 10, 2016 at 09:34 PM

Thanks for the quick reply! Do you know anything about getting the "queue"/digits pressed data during a call? Or is that not available via API yet?

1 ·

benjamin-dean commented · Jun 10, 2016 at 09:48 PM

You mean the DTMF ( https://en.wikipedia.org/wiki/Dual-tone_multi-frequency_signaling)?

And if yes, when you prefixed that with "queue" I am guessing you mean what dial-tones the callee has executed while stepping through an IVR when they dial into a call queue?

Unfortunately the answer is NO, not via the API at this time.

0 ·

Answer 3 · 2016-11-16T02:03:35Z

robert-lam3551 answered Nov 16, '16 John Wang commented Nov 24, '16

Hi I just want to write a quick python script to download the voicemail to my drive on a regular basis. If you have already done something similar perhaps I can buy the code off you ? I am stuck at sandbox stage, no response trying to get the token.

5

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

robert-lam3551 commented · Nov 16, 2016 at 04:34 AM

Taking a look. Many thanks!

1 ·

benjamin-dean commented · Nov 16, 2016 at 03:19 AM

Have you tried using the Python SDK to simplify the code you need to write? https://github.com/ringcentral/ringcentral-python

It contains a demo.py file which shows example setup: https://github.com/ringcentral/ringcentral-python/blob/master/demo.py

0 ·

benjamin-dean commented · Nov 16, 2016 at 04:51 AM

No problem. Let us know how it goes.

0 ·

robert-lam3551 commented · Nov 23, 2016 at 03:32 PM

I tried to use demo.py but it uses many libraries. pubnub etc. So I did tried to download them. But some libraries does not work with python 2.7 so I install Python 3.5 but then I find other stuffs only work with 2.7. So at the end I am modifying another piece of python script I had. I managed to get the voice mail id etc. I am working on how to actually download the voice mail.

0 ·

John Wang ♦♦ commented · Nov 24, 2016 at 11:40 PM

Robert, can you post some info regarding dependency issues with 2.7 and 3.5 on the SDK's GitHub page so we an have the team look into it?

https://github.com/ringcentral/ringcentral-python/issues

0 ·

question