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derekmoore3928 avatar image
derekmoore3928 asked John Wang commented

T-Mobile now charging to call ring central conference lines?

Starting last week when dialing into the ring central conference call line on a tmobile phone got message that I would be charged 1cent a minute. It looks like tmobile has implemented a new policy that charges for lines it considers chat lines, conference calls, radio stations etc.. https://support.t-mobile.com/docs/DOC-33322 Does ring central have any plan to address this with tmobile as this might present complications for users of the ringcentral conference lines? Please advise
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John Wang answered John Wang commented
There may be an issue with the number you are using for conference calls. Please contact our Customer Support team and they will be able to work with you to resolve this.

Customer Support Site:  https://success.ringcentral.com/
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derekmoore3928 avatar image derekmoore3928 commented ·
Thank you for your reply. I have done that but the response was that it was up to Tmobile. Please advise if you think there is another solution.
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John Wang avatar image John Wang ♦♦ commented ·
Creating a new meeting should resolve the issue. This will use new numbers we are rolling out that do not have this issue. Please try this and let us know if this is working for you now.
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