Softphone says.. Invalid credentials.

Question

Answer 1 · 2017-03-25T23:06:36Z

automation-usa answered Mar 25, '17 automation-usa commented Apr 29, '19

Hi Jocab, the soft phone needs to be configured to point to the sandbox, by default it's configured for production:

https://devcommunity.ringcentral.com/ringcentraldev/topics/setup-devtest-phone-setup

https://github.com/bdeanindy/ringcentral-toggle-softphone-dev-mode

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John Wang ♦♦ commented · Mar 26, 2017 at 02:46 AM

Those are good resources.

Since those posts, we have enhanced the softphone so you can also change the environment between production and sandbox through the UI as described in the Getting Started Guide's "Your Softphone" section:

https://developer.ringcentral.com/library/getting-started.html

From the softphone signin screen use the following key combination to bring up the environment toggle:

Windows: Cntrl+F2
Mac: Fn+Command+F2

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automation-usa commented · Mar 26, 2017 at 03:06 AM

Ha, I learned something by trying to answer :)

Thanks John

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