WebHook not receiving calls

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question

yigit-karatas4096 asked Jan 10, '17 uzi-aloush5686 answered Jun 2, '17

WebHook not receiving calls

Hi All, I have successfully registered a WebHook for purpose of monitoring incoming calls. I am working against Sandbox environment. I am not receiving any calls on my WebHook.

I saw similar questions but they were resolved with no further explanation.

My webhook is a Java servlet, I utilized ngrok as advised. I am placing a call to sandbox phone number, then I am dialing extension 101, neither events send a call to my web hook. Here is how my subscription list look like:

{ "uri": " https://platform.devtest.ringcentral.com/restapi/v1.0/subscription";,
"records": [
{
"uri": " https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/8418023a-3663-40c1-9a2b-f078d20b2...;,
"id": "8418023a-3663-40c1-9a2b-f078d20b2829",
"creationTime": "2017-01-10T18:42:50.856Z",
"status": "Active",
"eventFilters": [
"/restapi/v1.0/account/153525004/extension/153525004/presence?detailedTelephonyState=true&sipData=true",
"/restapi/v1.0/account/153525004/extension/153525004/message-store",
"/restapi/v1.0/account/153525004/extension/153525004/presence/line/presence",
"/restapi/v1.0/account/153525004/extension/153525004/presence/line/presence?detailedTelephonyState=true",
"/restapi/v1.0/account/153525004/extension/153525004/presence",
"/restapi/v1.0/account/153525004/extension/153525004/presence/line",
"/restapi/v1.0/account/153525004/extension"
],
"expirationTime": "2017-01-17T18:42:50.856Z",
"expiresIn": 601984,
"deliveryMode": {
"transportType": "WebHook",
"encryption": false,
"address": " https://33d7f758.ngrok.io/RingCentralTest/RcTest";
}
}
]
}

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Answer 1 · 2017-01-10T21:09:20Z

kobie-williams4026 answered Jan 10, '17

Check to see if you have enough calling credits. You are given 500 credits/month this is if you are not a paying customer in your sandbox account.

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Answer 2 · 2017-01-10T21:20:46Z

yigit-karatas4096 answered Jan 10, '17

Kobie, thanks for reply. Where should I see my credits? I couldnt find any reference of 'Sandbox credit'. Also I dont think I have sone anything that could spend any kind of credit so far and I am not placing calls from API, I am trying to call my main companay number, expecting it will trigger a call to my subscribed WebHook

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Answer 3 · 2017-01-10T21:25:50Z

kobie-williams4026 answered Jan 10, '17 yigit-karatas4096 commented Jan 17, '17

In your sandbox if you go into the call logs screen and on any row hover your mouse over the column called result a message bubble will appear letting you know if you have any or not. Also, if you call your company number with your mobile phone you should receive a message stating "Voice mail is full".

9

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benjamin-dean commented · Jan 11, 2017 at 12:57 AM

Kobie, the "voice mail is full" message issue should be handled by Support, please create a support case to resolve that problem.

@Yigit: Does the extension ID you're providing in your Webhook eventFilters match the extension you're calling? Have you tried calling the Direct Number for the extension and do you get the same results?

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benjamin-dean commented · Jan 11, 2017 at 08:17 PM

Here is a sample application I created showing how to use Webhooks with RingCentral: https://github.com/bdeanindy/ringcentral-webhook-basics

This should create eventFilters for each extension in your RingCentral account (which will include detailedTelephonyStatus and display calls in the 'activeCalls' property).

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yigit-karatas4096 commented · Jan 12, 2017 at 05:54 PM

Just did, thanks

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yigit-karatas4096 commented · Jan 10, 2017 at 09:42 PM

In 'Call Log' tab, I see my calls in missed status however hovering mouse over statuses dont pop up a panel. When I call Sanbox company main phone from my cell, I dont get a message stating "Voice mail is full".

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kobie-williams4026 commented · Jan 10, 2017 at 10:08 PM

Then its not a call credit issue its something else.

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Answer 4 · 2017-01-13T20:46:26Z

yigit-karatas4096 answered Jan 13, '17

Problem solved. Extension must be in use(by a physical or softphone) otherwise webhook events are not sent.

Thank you all!

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Answer 5 · 2017-01-19T21:17:37Z

benjamin-dean answered Jan 19, '17

Thanks for the update and information, I totally forgot about that requirement. Appreciate you investing time and sharing the results.

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Answer 6 · 2017-06-02T00:42:27Z

uzi-aloush5686 answered Jun 2, '17

I am facing same problem, I subscribed to webhook

Array ( [uri] => https://platform.ringcentral.com/restapi/v1.0/subscription/72905ffc-3bc4-4550-9e58-1b337b63cdc1 [id] => 72905ffc-3bc4-4550-9e58-1b337b63cdc1 [creationTime] => 2017-06-02T00:39:24.557Z [status] => Active [eventFilters] => Array ( [0] => /restapi/v1.0/account/466727023/extension/101/presence?detailedTelephonyState=true ) [expirationTime] => 2017-06-09T00:39:24.557Z [expiresIn] => 604799 [deliveryMode] => Array ( [transportType] => WebHook [encryption] => [address] => https://synpat.com/ringcentral.php ) )

When I cam calling, I dont get any notfication.

Thanks

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