question

Arjun k avatar image
Arjun k asked Khadhar Koneti answered

Genesys integration with ring central

Can somebody share the tutorial link to integrate genesys support with RC

genesys
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered

There are not much details available about RingCentral integrating with Genesys, however I found one here:

https://www.ringcentral.com/apps/genesis-call-accounting

Hope that help

1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Khadhar Koneti avatar image
Khadhar Koneti answered

HI,

Genesys is providing GMS API for chat bot applications or for any other integrations. We can use their Rest APIs.

https://docs.genesys.com/Documentation/GMS/latest/API/ChatAPIVersion1

1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.