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Ramesh Balakrishnan avatar image
Ramesh Balakrishnan asked Anirban Sen Chowdhary answered

High delivery latency for outgoing SMS

I'm in a production environment and using the python SDKs. The issue started happening yesterday where many of the messages started taking upwards of 10 minutes to get delivered to the recipients. The SDK calls would return quickly (aka the RingCentral MessageStore had received them) but they were taking a long time to reach recipients -- and then would often come in a burst.

Is there an ongoing outage?

smsproductionlatencyoutgoing
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered

Since this is in production, you can create a support ticket or mail to devsupport@ringcentral.com to check with them about the network

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