question

ben-francis5625 avatar image
ben-francis5625 asked saadetswift16514 answered

Is there any way to retrieve old call recordings. I did not realise they were only stored for 90 days.

Is there any way to retrieve old call recordings. I did not realise they were only stored for 90 days and now I urgently need some of the older ones.
topic-default
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jb-ferguson avatar image
jb-ferguson answered
The only possible way is to contact RingCentral Support / Create a support ticket to assist you. I don't know if they will retrieve all of them for you but if you can tell them the date/time of the calls or possibly the phones numbers involved, they might be able to assist you with that.

1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hey Ben, for future reference, here is our Message and Account Data Retention Policy

Please know that we will most likely not be able to retrieve any recordings that are over 90 days. 

I would suggest using something like RingCentral Archiver if you have a Premium or Ultimate Plan
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.