question

won14670 avatar image
won14670 asked seattle-royal-town-car answered

Caller ID no longer showing on incoming calls forwarded to mobile calls

I blieve this is a bug on ringcentral as it started happening a couple of days ago. No setting was changed/updated and I went through trouble shooting with a customer service rep for 2 hours. I tested with another cell phone provider.

Reporting system bug:

Under Call handling & forwarding: I have the following set up: 
Incoming calls forward in this order: simultaneously 

1) Desktop & mobile apps

2) VVX-601 desk phone

3) Mobile phone

Then under Settings: Incoming Call Information: Display Incoming Caller ID is selected
However, on my mobile phone, Called Number is showing instead of Displayed Incoming Caller ID starting a couple of days ago.


Could you report this to the tech teams and get back to me?
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won14670 avatar image
won14670 answered
Still same issue...
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won14670 avatar image
won14670 answered
Just observation: When a caller ID shows "anonymous" on ringcentral, it shows unknown on my forwarded cell phone. So, it selectively shows caller ID only for some calls.   
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won14670 answered
RC finally fixed it. It's showing caller ID now.
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shawn-d14453 avatar image
shawn-d14453 answered
You're lucky, I just tested mine, and it's still not working correctly. 
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travis1 answered
Mine still isn't working either. I've given up hope at this point. 
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shawn-d14453 answered
Mine started working on Friday, but as of today, it's no longer working correctly. 
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travis1 answered
For the time being, mine is working properly again. I've made no changes on my end.
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wdts-operator15280 avatar image
wdts-operator15280 answered
Mine is still not working.
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seattle-royal-town-car avatar image
seattle-royal-town-car answered
This needs to be fixed ASAP! Mine is doing the same thing, when calls are forwarded to our cell's there is no way to see what the phone number is in our log to pull the recording. 
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saadetswift16514 avatar image
saadetswift16514 answered
Hey WON, I see you have case 08312094 open right now. Please continue to work with your Support Rep so that they can gather some more samples :) Once they gather what our higher tier support needs in order to do a deeper investigation, they should escalate your case (unless your current rep figures it out :) )
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