question

Chatbots can help with basic troubleshooting in high-tech systems by providing initial support to customers with low to middle tier technical issues. Customers can interact with a pre-built support chatbot on a company's support website to address their needs. The chatbot can guide the customer through known issues and resolutions, reducing the support demand on live technicians. If the chatbot encounters a new question or is unable to handle a request, it can transfer the interaction to a live support person. The chatbot can also keep track of new questions to improve its ability to handle a broader range of support issues over time. Chatbots can be created using RingCentral's Engage Digital APIs to act as the initial point of contact for customers. They can be programmed to handle specific tasks such as troubleshooting, providing information, or transferring to a live agent when necessary. By using chatbots for basic troubleshooting, support staff can focus on more challenging support issues.