Idea

united-portraits suggested Jun 24, '14 Christine Ballisty commented Apr 22, '15

Ring my desk phone first, then my mobile ringcentral app

So here's my problem.

The RingCentral app on the iPhone is great, because it is connected the phone system, making transferring very easy, parking calls, etc.

The problem is that I only see a setting to ring the app on the smarphone FIRST. I want the deskphone to ring, and then after a certain number of rings, ring the mobile app on my smartphone.

I can make it so that it rings the office first, but then when it "fowards" the call to my phone, it just rings like a normal number, and doesn't ring the mobile app. So if I need to transfer or park a call, I can't.

Any ideas? Am I missing something?

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mike123456789 commented Jun 26, '14

One of my questions also

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marc1940 commented Jun 27, '14

Under "Call Handling & Forwarding"- then "SoftPhones & Smartphones", change Wait
"0" rings before forwarding begins. Then you can add your cell phone as the 2nd phone to ring after "X" no of rings.

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united-portraits commented Jun 27, '14

Marc,

Not even close. Please read my post. Forwarding a phone that way rings to your actual phone number, and not the RingCentral app.

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marc1940 commented · Jun 27, 2014 at 11:02 AM

Got it.... Sorry - I just want it to ring my cell. It would be interesting to find out how to solve your issue though

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Vi Chau commented Jun 30, '14

Hi everyone,

Regrettably, the functionality you're asking for is not currently available from our system. We've been looking at how to enable this, and it will take a bit of time before we can support this feature.

Unfortunately we cannot provide a timeline on when the feature will be available, but rest assured that we're actively looking at this issue.

Regards,
Vi

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mike commented · Apr 02, 2015 at 08:02 PM

Hi Ashlynn, I changed this topic to an "idea" so others can click the like button above. This way others can chime in if they are interested and we can get a better idea of demand.

Mike

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jb-ferguson commented · Apr 10, 2015 at 08:41 PM

I don't have an iPhone (the following works on my Android phone) but I can easily accomplish this by doing the following:
Under "Call Handling & Forwarding"- then "SoftPhones & Smartphones", turn OFF the Desktop Apps & SmartPhones. Then list your desk phone first under call handling, followed by your mobile/cell phone. Make certain that you have "Sequential" selected.

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jb-ferguson commented · Apr 10, 2015 at 09:19 PM

I do both. I forward the call to my cell phone with those settings. If I need to call out, I simply open the RingCentral app on my phone and call out from it.

Having said the above, if for some reason I would want to use the RingCentral application to take the call (i.e., to use WiFi for the call or the like), I can accept the call, ask the caller to hold for a quick moment, and then put it on hold (##). I can then park the call (*3). It will tell me what extension it is saved to (i.e., *817). I can then start the RingCentral mobile app and go to the phone pad. I enter *817 (example above) then press the green phone key to "initiate" the call. It will pick up my parked call and I am then using the RC mobile app for the call.

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Ashlynn Kaplan commented · Apr 02, 2015 at 07:46 PM

Update Please?

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mike commented · Apr 02, 2015 at 07:51 PM

Hi Ashlynn, Sorry but the ability to do this is still not available.

Mike

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Christine Ballisty commented Apr 22, '15

We'd like this feature in our organization of 15+ as well.

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Ring my desk phone first, then my mobile ringcentral app

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