Idea

jonathan1 avatar image
jonathan1 suggested mike commented

Caller ID (CNAM) display in Activity logs

Hi, It's important for me to see not only the CID of incoming calls in my call logs and notifications, but the CNAM as well. I know many VoIP based services don't do this right now, but Phone.com and Vonage do. I'm still trying to figure out which provider I'll eventually go with and this is a big deal for me. Thanks!
caller idinboundcalleridcnamincoming
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Tiara Harris avatar image
Tiara Harris commented
This is a huge issue for me.  I just signed  up for Ring Central and our entire office is completely and utterly dissatisfied.  In a business it is imperative to see the incoming caller id name.  It is absolutely unacceptable to not offer this feature.  I just keep being told that I would need to upgrade to another tier (which has features I DO NOT NEED) for an extra $100 per month just to be able to see the caller id name.  Absolutely ridiculous.  Even if you do not want to offer it in your plans, it should at least be an option to "add on" this feature for a small amount per month as this is a basic feature of any phone service.  Our entire office is pretty upset that we have lost this feature (for the first time ever) since switching to this company.  No one is willing to help me with a solution.
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mike avatar image mike commented ·
new topic Please reference the new conversation here: Add Caller ID on all plans.
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