Idea

So I guess the answer to my question above (merged from another thread) is "no". I have liked this thread though so hopefully this feature gets some attention

Everyone, I've slightly reworded the title on this thread to encompass all Inbound Caller ID enhancements.  If you have not done so, please click the "Like" button at the top of this thread. Then also, give a short description of the enhancement you would like to see, plus a business use case scenario explaining how/why you would need or use this. This information is valuable to our Product Team and helps them understand your needs. Be sure to include if you would like to see the functionality on the RC Desktop app, your desk phone, or both. 

Mike 

We are a small to mid size company that develops, sells and supports a product line of scientific instruments. Our customer support is thus done by engineers and scientists who have other responsibilities too and not just working at a call centre. When a user calls in and selects the menu option for support, a call group is set up to ring the phones of qualified people. Ideally, we'd like these people to be able to see on their desk phone whether the incoming call is specific to them or is part of the support call group. This allows them to answer or leave it for someone else if they are unable to attend to it at the moment. It would be more efficient than having to answer and listen to the greeting.

We are a medical group.  Similar to TLeaver and Chris, our staff members wear multiple hats in our practice and have the exact same need.  It is a highly important feature request for us, as it directly impacts day to day patient care.  We use desktop phones, and when a call comes in, it is necessary for staff members to see which Auto Reception Call Queue was selected during the auto-reception prompt.  This feature request is essential for us, and unfortunately, if it does not get built by engineers, we may have to switch to a different provider.  

does every user ring for every option?  

we use presence, and i can tell which option is being pushed, based on which users are ringing.

Dustin,

For most of the lines of business (call queue groups) answered by help desk, all member phones ring.  This is going to become less of a pattern as we continue to add additional products for support.  It is not an acceptable solution for the help desk agents to guess the line of business the call is for by observing the ring pattern in the room.  It is also not an option to change the phones to do a distinct ring based on caller ID because the caller ID is always displaying the auto receptionist that the caller hit before choosing the call group.  

Are you using presence on the desktop application?  Our help desk agents only use the Polycom phone at their desk, they do not use the desktop Ring Central application.  It is my understanding that the caller ID information I am requesting is made available when answering from the desktop application soft phone.  This only pushes me to to further expect it would not be a great leap to make this phone system work like the last 3 we implemented and provide the information we want on the desk phones.  

This reply was created from a merged topic originally titled Desktop App: Allow custom ringtones based on the inbound caller ID. A more generalized variant of this same basic issue. ** Especially for softphone users ** We would like a way to distinguish internal (extension to extension) calls from external calls. A real bonus would be to allow very specific ringtones based on the inbound caller ID.

Note: This conversation was created from a reply on: Is there a way to assign different ringtones for calls to departments and user ex....

This reply was created from a merged topic originally titled Enhance Incoming Caller Information to Include Company Name called, number called.... We have a few companies with different names running through the same ringcentral account.  It would be nice to show on the caller id the name of the company being called with the number being called, and the caller id.  This would prevent a receptionist from answering for the wrong company.

This reply was created from a merged topic originally titled Caller ID Issue. I would really love it if the following feature could be added, " When outside caller calls into our system, it shows caller id. However, if the receptionist forwards this call to internal user, it shows receptionist caller id not caller. "