Idea

ken-johnson1 suggested Sep 19, '13 matt-mikolajczyk2801 commented Sep 14, '16

Multiple users for desk phones.

We really need to be able to have multiple people on any phone. While this system is great for small businesses even a small business like ours has more than one single dedicated receptionist. Granted that I have a phone that has an owner of reception 1, but 3 different people sit there. We also have two reception phones that various people sit at. We also have two nursing stations that have various people there.

So there is no way to utilize the directory for anything that resembles usefulness. Why can't there be a simple login system? If I don't log out then leave that phone alone. But it is such a basic thing to be able to log into a different computer but I can't do it with the phone that is sitting there next to it?

I am considering dumping the money to go back to another local hardware system to gain back some of this basic functionality. I have to turn off dial by name because I can't be sure when and where some of my folks are at any particular time.

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norcal925 commented Jul 28, '15

I'd like to see this feature as well. In response to Ben Foster and RC-Installer, this is a very common feature set on Avaya IP Office, Avaya Aura, and Cisco Call Manager. Sometimes it's called Hot Desking, sometimes it's called Hotelling. The idea is that you ought to be able to log out of a device and re-assign it to another user or extension on the fly.

I need this because I have several cubicles that are open - meaning anybody can come sit there. It would be great if they could log into the phone to take their own calls. I guess this could be done from the admin console - unassign a device, and then re-assign it to another user. But, this is cumbersome.

I know that this deals with the core architecture of the system - and how 'users' 'extensions' and 'devices' are defined (and charged to users - it seems like for RC Office, users/extensions are really free - but the monthly fee is triggered by adding a device).

So not essential - the work around is to physically move phones around - or have users just plug in their own desk phone when they're using an office and put it away when they leave.

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ken-johnson12 commented · Jul 29, 2015 at 12:05 AM

I have actually signed up for in contact call center addition to ring central. It solves all of those issues at least since I can swing an 8 Member call center. It is still a work around as far as I am concerned and the user login is such basic functionality that it is still hard for me to swallow that it is not included. I have not looked at other cloud based PBXs but I can see it as a major selling point. I would never have gone with them if I had known then that the multi-user functionality was not a basic configurable item.

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chris vuillaume commented · Sep 09, 2015 at 09:30 PM

Hotelling/Hot desking is very complex to configure on broadsoft or RNG based platform. The best solution I found so far for this feature is Mitel.

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matt-mikolajczyk2801 commented Sep 14, '16

Rather than having the option for hoteling, why would you not simply have those users adjust their call forwarding from their "home" desk location to the "temp" desk location. Then, they would turn off forwarding when they go back "home". This really isn't more work for the end user, either they login to a deskphone or they login to adjust their settings. If they have the mobile app insalled on their iOS/Android device, the extension settings are easy to get to.

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Idea

Multiple users for desk phones.

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