Idea

brian-sherman28 suggested Oct 14, '16 it-admin10282 commented Jun 22, '20

Allow for simultaneous ringing in Queue Overflow

Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this feature to allow for simultaneous call delivery for the overflow queue.

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berkcap-1 commented Sep 14, '18

any updates if this feature is in the pipeline for future releases?

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dstevens5748 commented · Sep 14, 2018 at 08:54 PM

Dont hold your breath for this as we have been waiting over two years!! We have had to do work around for this which doesnt work how we want it. But on the plus side we only have 4 months left on contract and then were off. Not only due to this but also no way of passing transferred caller ids to user which if you are looking to integrate with CRM systems you are best to look elsewhere.

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dstevens5748 commented · Sep 15, 2018 at 12:22 AM

All transfers we do are warm (as we don't sit right next to each other, and don't want to do the work around of picking up a call, transferring to another user to say who it is , then hang up and do a blind transfer. That's just bonkers!) and it still doesn't support this basic feature which pretty much ever phone system I have ever used supports. A major failing of the system and something everyone who using Ring Central has been asking to be supported for many years (just check the forums).
Sorry to moan but these two functions which everyone assumes are a standard feature of any system are not on yours, and it's a major weakness which has never been addressed.

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matt-fleming8929 commented · Sep 17, 2018 at 03:23 PM

Yeah RC definitely has its quirks... but I'll still take it over the old CISCO system we were using. Best of luck! Hopefully RC builds out some settings to address how caller ID is passed but w/o more votes, don't hold your breath.

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saadetswift16514 commented · Sep 14, 2018 at 08:34 PM

Hi berkcap 1, I have not received an ETA of if/when this feature will be available

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matt-fleming8929 commented · Sep 14, 2018 at 09:21 PM

Dan, have you played around with transfer types (warm vs. blind)? We were able to get the caller ID to pass to the transferred user by setting it to a blind transfer (if I'm understanding what you're needing).

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mike-gustavson13338 commented Mar 8, '19

Another very frustrating lack of a feature, another example of RC providing no input, progress, or updates on a feature request that's highly voted and literally years old.

Trying to work on our call queues earlier today, to discover that when you overflow to a queue, it ignores the call distribution setting on that queue. Why? This makes no sense! Calls to that queue CAN ring simultaneously... why can't they when the call was forwarded there from another queue?

So ridiculous.

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bruno-diaz14660 commented Mar 8, '19

Our CEO wants simultaneous ringing with an overflow. It is critical in his mind. From this thread it looks like it is important to a lot of users. I don't believe the programming is that difficult that RC can't set up a simultaneous ring/overflow option. Perhaps it's time to look at other providers.

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dustin-garlick commented May 21, '19

We are needing the same thing as well. Why is there a limit to have many people are in the call que? Is ther anyway of getting around that?

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jamcwils commented Oct 15, '19

Any update on this issue/feature? Is a resolution on the roadmap at all?

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saadetswift16514 commented · Oct 17, 2019 at 02:02 PM

Hey Jamcwils, this is not on the roadmap at the moment. If that changes, we'll update this thread :)

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it-admin10282 commented · Oct 17, 2019 at 03:36 PM

This is such a shame. Caused us to move providers...

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jamcwils commented · Oct 17, 2019 at 06:53 PM

Can you explain why this issue (and other related call queue issues) that I see dating back 3, 4, 5 years on the forums still don't have solutions?

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saadetswift16514 commented · Oct 22, 2019 at 01:53 PM

Hey Jamcwils, you can read a little bit more about Feature Requests here on Community.

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Ashley Finch commented Nov 6, '19

I'd like to add that this would be very useful for us to. An overflow would work perfectly if simultaneous was an option, otherwise with rotating or sequential it makes callers wait and wait before finally getting through to someone.

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mathew-pearson commented Jan 9, '20

It's disgusting that this isn't a supported feature considering the price of this product.
You have customers begging for it but it's "not on the roadmap at the moment."
Get your heads out and start listening to your consumers.

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paul-hawkins commented Feb 25, '20

We also require this.

An answer as to why its not a feature would also be good, we are a new user of Ringcentral and probably wouldnt have moved to it from Avaya if we'd known about this limitation. its such a standard setup for other systems it didnt even cross our minds that it wouldnt be possible.

@ringcentral, can you explain why this is not yet possible?

Currently, the silence from ringcentral is deafening.

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gg1 commented · Jun 22, 2020 at 10:50 PM

I'm in the exact same boat. Moved from an Avaya IP Office system with a PRI to RC. The amount of basic features we lost was astounding. Workaround overtop of workaround in the admin portal.

Currently wrapping up our 7th business day on RC and every day my colleagues want to shoot me more and more.

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Allow for simultaneous ringing in Queue Overflow

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