Idea

Kevin Vu suggested Aug 21, '15 jack-gimbert commented Apr 30, '20

Caller ID Names per user.

I need to be able to set up individual caller ID names per user. I dont want the company name to show up for every outbound call.

topic-default

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sione-taukinukufili commented Jul 25, '19

Please add this option as soon as possible!
I was informed by an RC agent that this was in development but after reading through this thread, I'm sure I was misinformed. My company represents multiple vendors for billing. We need to have the ability to change the callerID display name to align with the company we are representing on that call. Not waiting 2 days without any display name (I was told is to clear the display name in the system), then another 2 days to apply the new display name (again, what the RC agent stated). Changing the display name on a caller ID should be an option down to the user level. If other (smaller & less reliable) VoIP providers have the feature, why not RingCentral?

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cris-soriano commented Jul 29, '19

This reply was created from a merged topic originally titled Caller ID for internal calls only showing the name of the Super Admin. When we do internal calls, only the name of the Super Admin shows as the caller ID along with the extension number of the user making the call. I was informed this is the normal behavior of the system.

I would like to request for the name of the actual user making the internal call to show up instead of the Super Admin.
It gets confusing at times because our employees do not have their extension numbers memorized.

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jasmine-m3400 commented Aug 16, '19

Account type: RBS_CAN_RCO
A brief description of the business not discussed
A high level description of the product or feature being requested: Customer can assign not just the caller id number of the call queue in use, but for the Calll Queue and its number to set its own caller ID.
A typical use case scenario explaining how your business would use the feature: Customer makes outbound calls and would prefer for the call queue name to reflect, instead of the main company name/caller id.
Benefit of such feature: ease of use
Number of Users and/or Digital Lines 88 users/65 lines

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stephens15059 commented · Feb 13, 2020 at 11:35 PM

1 - (account type) Don't know your abbreviations, can't respond. Our company has a high level account during campaigns, a low level account when no work is happening

2 - (description of business) This is an advertising agency with a call center specializing TV/Radio/Digital advertising for the medical arena

3 - (product being requested) Customer can assign not just the caller id number for outbound calls, but set the outbound caller ID label name, and the customer can choose from one or many phone numbers/caller IDs to make an outbound call.

Example: 3 different RC local phone numbers/lines for Miami, Dallas, LA, each with its own caller ID (MiamiCallerID, DallasCallerID, LACallerID). Bob, Jane and Sue are the call center operators. Every call center operator can receive calls and make outbound calls to Miami/Dallas/LA and have the matching caller ID received by the person at the opposite end of the outbound call

4 - (typical case scenario) There are so many robo calls to everyone today. More and more people do not pick up a phone call unless they know the number and/or there's a call ID label attached to it they recognize. That's just a fact of life for business these days.

We use RC for our call center. We acquire temporary local phone numbers to different cities to be used in commercials for advertising campaigns on TV/Radio/Digital media. The call center takes in as many live calls as possible from several cities at the same time, but it's not possible to accept every call, especially when the inbound call is very short.

When the callback/outbound call is made (we only call people who call us first), having a good caller ID is essential to get people to pick up the call on the other end. Currently, we have our people text the inbound caller to tell them we're not a robo call, we're returning their phone call. Very labor intensive and time wasting. The call center people are forced to apologize for not having a proper caller ID.

5 - (benefit of feature)
A - illicit a larger response to call center outbound calls
B - easy identification for received caller giving them a higher expectation of who is calling them and why
C - not wasting time explaining outbound call (example) from a San Diego number is a legitimate response to a Miami phone number
D - reducing received caller suspicions
E -having the call center presented more professionally, especially when discussing medical issues
F - It's caller ID in 2020. Shouldn't a legitimate business be able to easily identify itself on callbacks/outbound calls?

6 - (number of users/lines) The number of users varies per campaign. So far, we have had up to 10 users receiving calls and outbound responding to 12 different RC phone numbers in different cities of the US in two languages

7 - (comments) The baby step in caller ID released by RC for 02/2020 were okay, but disappointing to most small businesses

Did your company recognize how many comments/questions were made during the webinar on 2/13/20 regarding caller ID? This topic is of great concern to many companies looking to RC to respond. Having this feature gives a company the ability to properly conduct business in today's robo world.

Adding this one feature would be a great selling point for RC. Please get onboard and respond quickly to this dire business need,

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Dean Moberg commented Jan 21, '20

IMPORTANT to add line/user specific Caller ID!! I use Verizon Mobile, Optimum Voice (an Altice company) and both allow customization of caller ID per line/ user. The fact that outbound calls cannot represent a user/ line specific caller ID is ridiculous. This drawback turns a 4.9 star company to a sub 3 star vendor. Time to fix this.
Additionally using caps and small letters and dashes helps clarify and add professional branding to the Caller ID. While we may not have the option to choose fonts, we should at least have some basics most competitors have. i.e. "Dean-SoundTrust" or just my name on personal extensions used in a home office.

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robert-lidyard12292 commented Feb 13, '20

An Admin level way to set individual accounts CNAM. Simple and keeps from abuse happening in the system. PLEASE

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jack-gimbert commented Apr 30, '20

We work in software sales and this new feature would help our sales reps tremendously! Allowing clients to easily identify to whom they are speaking with would help us get more potential clients on the line.