Idea

Ryan Oley suggested Oct 8, '15 kevin-hoffman commented Jun 18, '20

Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

We are a small business where anyone of our four employees can answer any incoming call. We have a Call Queue set up so that all the phones ring simultaneously, and this works well. The issue is that when a call comes in to our main number, it is forwarded to the Queue, and it is answered by one phone, the other three phones show missed calls.

The call was not missed in fact, it was answered by a different phone. This should not appear as a missed call on the phones that did not answer the call. This creates a problem for us because now every call we get is a 'Missed Call' on all the phones that did not answer it. This makes the Missed Call feature useless..

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adam-kentrop commented Jun 4, '20

I agree with the other 70 respondents, and the 181 upvoters. This is a key bit of functionality that has been overlooked, seeming because it's too much like hard work to implement.

I don't buy the response of "But we'd have to have all the phones change as well". They are 3rd party items, and officially Not Your Problem. Your key problem is the apps, which is what people are asking for it in.

I see a number of options here:

1. Update the call history with "Answered by someone else" (or their name), and suppress the missed call flag.
2. Suppress the missed call flag if it's been answered. The apps are linked to the central portal anyway.

Given that this has affected our main director who approves solutions, I can see me needing to learn a different architecture to migrate if it stays this way.

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jasonbristow13489 commented Jun 17, '20

Hello,

Are clients are also complaining about this issue. Can we have an update as to why it hasn't been looked at.

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kevin-hoffman commented Jun 18, '20

When does this plan to be fixed? These are features that have been standard on phone systems for decades that are simply assumed to be implemented in a "high tech" system.