Idea

christopher-nelson925 avatar image
christopher-nelson925 suggested christopher-chow commented

Feature request - access private park extension using dial code

1. Account Type: US Standard
2. Business is equipment sales and service. 10 users, with about 15 employees. Not all the mechanics in the shop need an extension, but do need to be able to get calls after being paged.
3. We would like to pick up a call in a private park extension using a VVX201 or similar (no additional presence buttons available). This may be done by entering a key combo before entering the given ext.
4. We would use in a shop environment where the only accessible phone is in the breakroom, and the office lady has the ability to page the shop like so "Wayne, you have a call on line 3".
5. Simplification of park location use. Public parking is handy, but the *80 code changes virtually every time. This makes it hard to remember in a high stress environment. Additionally, after being parked, a public parked call shows no active indicator on any device, so it can very likely be forgotten until it rings back.
6. No case number
7. 10 users. But I am a partner and have several hundred users who could benefit from this functionality.
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christopher-chow avatar image
christopher-chow commented
agreed, 

I want parked calls to go "fill" the park queues that are available on the soft keys on the desk phones. It's so logical, it hurts not to have this feature.

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