Idea

As a small company who just recently adopted RingCentral, we desperately need for this to be a feature, as we have some techs that are toggling themselves out of queue and the few others are picking up their slack. For an issue that has been asked for for years now, it's crazy that this hasn't been even talked about being implemented.

You cant be serious.  8x8 whom we just took 60 users from has this as a standard feature.  Shameful that Ring should allow competitors to beat them on certain features.  RC is the premier UCaaS provider in the world.  They should not allow competition to outdo them anywhere.

Jessica- I see it says they are monitoring requests.  These requests are like roaches.  If you see one here, it means there are 10,000 that aren't being reported.  This is something that would probably take developers an afternoon to do.  Simply add slider buttons or something to either the live reporting, or on the queue itself.  I mean its unified communication, so whats done on the back should push to the front.  This one really doesn't sound like brain surgery.

Please let developers know, if you want to be "big" in the "call center space", you have to get your priorities in order and make sure you can support that business.  The alternative is simply failure.

Just got pinged for activity on this thread and wanted make addendum to my initial comment. 7 months ago I was saying man, I hear this request a lot and it would be a great thing to have, but today when I revisit this I'm feeling like it's nearly a non issue now.  Don't get me wrong, I would still very much like to have the convenience to have visibility and control the toggle for each user on an admin level, but it's really not going to solve any big problems, just make troubleshooting a bit easier. 

Our main use case is when I'm working with teams who says, "the calls are not ringing to x person or x phone, HALP". Besides checking the extension's call handling and queue membership, which I have access to, I also then ask the user to confirm ringer volume, DND status, and if the extension is set to "take all calls". It would be easier if I could see and administer the take all calls setting, because that's one less thing that I have to reach out to the user to help check, but it's not the hardest thing to get into the extension on the admin side, or walk the user through checking this. In our case, most users are on desk phones and blissfully unaware of the setting in the first place so that's really the only thing that makes it difficult at all.

Now, if people are aware of the toggle and using it in bad faith as some have mentioned, that's really another issue altogether IMO, and ultimately managers will always need to monitor their staff performance to actually hold people accountable for taking calls they are supposed to, regardless where the control for this setting lives. Our office managers used to ask me very often about why can't we take away/enforce various options including ringer volume, and DND status, we don't use the call queue toggle much but it would come up too, all the same basic idea. Being able to enforce those settings would absolutely not solve the actual problem. What I've done is to talk to them briefly about the function and limitations of those settings, and continue to direct them to the tools that are meant to address performance issues, the performance reports and live reports, which are a big part of why we chose the system. This works! They are so much happier and more self-sufficient in their own offices. I haven't heard a request to enforce ringer volume in ages LOL.

As someone who managed large data center environments for many years and had real admin control over servers and network gear, it is frustrating to use RC's admin account which is very limited in true admin ability. Having to depend on users to log in to make changes like those mentioned here is problematic and time consuming. Being able to control users from the backside is mandatory for admins.