- US
- Home & commercial service company
- I would like to be able to assign SMS messages to different members of our team and be able to monitor and run reports on activity. Integration with a webchat would be valuable as well.
- Consumers are moving away from voice systems and prefer messaging. However, the way Ringcentral is currently setup SMS communication is only one-on-one and there is no way to assign incoming messages to other users on my team. There's also no one really assigned to receive messages sent to our main company numbers.
- Better response to our customers and more streamlined communication paths between our office and customers. Will also allow us to advertise one number as both a voice and text number.
- 10
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- Ideas
- Developers
- Partners
- Users
- News & Announcements
- RingCentral App (Desktop)
- Integrations
- Features
- Services and Products
- Fax
- Billing & Invoicing
- Analytics & Reporting
- Announcement & Message Only Extensions
- Audit Trail
- Call Log
- Call Quality
- Call Recordings
- Caller ID/CNAM
- Canada RingCentral Support
- Conference Calling
- Desk Phones
- Employee Discussions (Private)
- Getting Started
- Global Office
- HUD - Heads Up Display
- IVR
- Limited Extensions
- Live Reports
- Multi-Site
- Outlook Integration
- QoS Tool
- RingCentral Channel Partners (Private)
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice
- RingCentral Meetings
- RingCentral Phone (desktop)
- RingCentral Rooms
- RingCentral Webinar
- RingCentral app (Glip)
- SMS/Text Messaging
- SSO (Single Sign-On)
- Shared Lines
- UK RingCentral Support
- User Community
- User Interface Improvements
- User Settings - Messages Tab
- User Settings - Voicemail
- User Topics
- Training Resources
- Sign in
