Idea

alex1918 avatar image
alex1918 suggested alex1918 commented

HubSpot API Integration

I'm in the USA.

We use HubSpot for CRM and marketing.  It's a very feature-full integrated service with great appeal to RingCentral users.  Similarly, I suspect that many HubSpot users would find RingCentral integration very attractive.

HubSpot has similar market capitalization as RingCentral, growing rapidly and targeting similar user base as RingCentral.
https://finance.yahoo.com/quote/hubs?ltr=1

It would be tremendously useful to have a tight API-based real-time integration between RingCentral and HubSpot so that phone calls, missed calls, voicemails and recordings can be accessed in HubSpot during or right after the call; and missed calls addressed / followed up.


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drake-zhao avatar image
drake-zhao commented
Thank you, Alex,
Your feeback really inspires, I will take notes in issue tracker.
I will let you know the update, if I solve the problems, or add more features.

Currently hubspot api do not privide call log sync feature, without their api support, it may not be able to be done. I will try to do it another way.
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alex1918 avatar image
alex1918 commented
I'm not clear how the new features work?
I enabled logging but don't see anything.
  • Auto/manually sync call log to hubspot
  • Check hubspot contact activities from ringcentral contact panel


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drake-zhao avatar image drake-zhao commented ·

Actvities





Click the blue button to manually sync the log to hubspot

And after call end, auto sync call log to hubspot.

It works only when the contact is in hubspot(by phone property, mobilephone property support on the way)

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alex1918 avatar image
alex1918 commented

Hi Drake,

I am not sure if you are aware that HubSpot released a calling SDK. If you can integrate Ringcentral using it, it would be very helpful to many RingCentral customers:

https://community.hubspot.com/t5/APIs-Integrations/Announcement-Calling-extensions-is-now-available-in-Developer/m-p/316744

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